Client Relationship Manager
A Client Relationship Manager serves as a liaison with a company’s clients and customers.
They need to be adept in developing relationships, providing guidance and advice and ensuring that all of the client’s needs are being met.
The Client Relationship Manager may service the client’s account, make recommendations for service plans, track metrics and analytics or otherwise serve as an intermediary between the customer and the company.
Duties include building and maintaining relationships with clients and key personnel within customer companies, conducting business reviews to ensure clients are satisfied with their products and services as well as alerting the sales team to opportunities for further sales within key clients.
Additional responsibilities of a Client Relationship Manager include escalating and resolving areas of concern as raised by clients, carrying out client satisfaction surveys and reviews as well as liaising with internal departments to ensure client needs are fulfilled effectively.
We are extremely happy with the service that Office Collective and Michael personally has done for us –he has not only presented us with candidate with a speed of light, he has found a great selection of diverse candidates that we could pick from and in the end we found the absolute perfect fit. I really just wanted to highlight to you that myself and the CEO were super impressed with the work he has done! We will definitely be using you in the future exclusively for roles that you will be able to help us with and I will recommend to my professional network as well. Thank you!’
Hey Anouska, just back from my first day and it was lovely. The team are all great and the spaces are gorgeous!
Thanks to you and Michael again for all your help getting me in here, you have no idea how much I needed a change!
Anouska was the perfect balance of professionalism and approachability. She simplified every step of the hiring process and really supported me from my initial interviews to my first day at work. I would highly recommend her expert help and support to anyone looking for a new challenge or career change.
“I just wanted to send a note to say thank you for your time this week! It was really refreshing to meet someone in recruitment who doesn’t see you as a number and actually listens to what it is that you’re looking for and what would be best suited! First time I’ve come away from a recruiters meeting and felt confident……ever!”
“Anouska is one of the most genuine and honest recruiters I have worked with, she understands people and most importantly gets to know you. She made my whole experience so easy and found me a job I genuinely enjoy going to every day!”
Anouska and her team at Office Collective were a pleasure to work with, beyond the basics of a professional recruiter, Office Collective goes that extra mile to get to know you and what makes you tick. As a result, Office Collective placed me in the most challenging and rewarding role of my career to date. If you’re looking to take that next step, you’ll be in great hands with Office Collective. Highly recommend.
“Very customer centric journey – from start to finish I was well informed and Office Collective were very kind and supportive. I got the job so, thank you!”
“From the first moment of connection through LinkedIn, Anouska demonstrated a uniquely empathetic approach to building a relationship with me. She is a talented, astute individual, with a genuine commitment to providing the best service possible. Her professionalism is a credit to her employer, and I have no hesitation in recommending her to others. I trust Anouska to provide the best, and most appropriate candidates to me. To date, she has not let me down once”.
“I enjoy working with the Office Collective. They consistently provide us with excellent candidates. They are quick, efficient and extremely transparent which is something I really appreciate”.
“Office Collective helped me find my new position in London! Office Collective was very supportive and professional throughout the entire process. If anyone is looking for a new role or if you are looking to hire for your business I couldn’t recommend using Office Collective highly enough! I couldn’t be happier, and I am very excited to start my new career in London!”
If anyone is looking for outstanding recruitment going forwards I highly recommend Office Collective! After some very positive & successful hires for our business, I would like to spread the word. Office Collective is experienced in recruiting for entry level positions through to senior level roles across all industry sectors. Their specialist sectors are Office Support, HR, Marketing, Finance and Sales. We were very sceptical at first with using an outside recruiter, however they learnt the business and have performed extremely well.
“I would highly recommend Anouska and the team at Office Collective. They took the time to find out what kind of role I needed and matched me perfectly. Office Collective was always on the end of the phone and very supportive. I’m now a year into my role and I’m happy to say we’re still in contact. I would definitely go to Office Collective again for any recruitment needs.”
“Office Collective helped us secure a new Office Manager. They placed a number of candidates in front of us and listened and responded accordingly to our feedback. It took us only a few weeks to find the right person and she has settled in well and is doing a great job. We would definitely use Anouska and the team again should the need arise.”
“We have worked with Office Collective on a number of recruitment searches including Executive Assistants, Sales Executives and Systems Trainers and every time they have delivered an excellent service. We have built a trusted relationship with the team and we will continue to work with them. We see them as a partner in helping to build a fantastic team at Informa.”
“I’ve found Office Collective to be extremely thorough and diligent. Their attention to detail and commitment to whatever role we put to them is why Office Collective are a preferred supplier”
“Anouska is an extremely efficient, commercial and helpful consultant who has sourced numerous roles for our firm. I would highly recommend her to anyone!”
“Searching for a new job can sometimes be a daunting task but working with Office Collective to secure the next step in my career was an absolute pleasure. Not only were they friendly, professional and insightful, but the whole recruitment process was streamlined meaning I was able to secure employment a lot sooner than I had expected. I was given all of the necessary information and support to help prepare for my interview and I can’t thank Office Collective enough! I couldn’t recommend working with the team more.”
“I always enjoy working with the team at Office Collective. They are creative in their approach, focused on delivering the best candidates and great to work with throughout the process. I highly recommend working with them again in the future.”