(To apply for this role please kindly submit your CV in a word format and write a few words about yourself so we can find out a little bit more about you and why you are applying for this particular position). If you are having trouble submitting the form, please email info@officecollective.com with your CV and cover letter.






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    Role Summary

    Customer Support Team Lead

    Posted on: 5, Mar 2025



    Details

    Location:Greater London

    Salary: £40000 – £70000

    Work Type: Permanent / Full Time

    Customer Support Team Lead – iGaming Industry
      
      
    Salary- Up to £70k
    Hybrid – 3 days office | 2 days remote
    A Game-Changing Leadership Opportunity in iGaming.
      
      
    Our client is a global leader in the digital gaming and iGaming industry, operating some of the most recognisable sports betting and gaming brands worldwide. As a publicly listed company on the New York Stock Exchange (NYSE), they are at the forefront of innovation, leveraging cutting-edge technology and data-driven marketing to stay ahead in an ultra-competitive market.
      
      
    With a strong international presence, they provide marketing, technology, and operational support to gaming brands, helping them expand their reach and enhance player experiences. Their teams specialise in customer engagement, loyalty programs, and digital marketing strategies, ensuring seamless and responsible gaming experiences for millions of users.
      
      
    This is an exciting opportunity to join a business that is reshaping the future of digital gaming and player engagement, offering unmatched career growth, a vibrant team environment, and access to industry-leading expertise.
      
    Are you a customer support leader with iGaming experience, ready to take your career to the next level? 
      
      
    Why This Role?
      

    • Lead the charge in enhancing customer experience for one of the most competitive iGaming brands
    • Act as the key link between global support teams and the UK business
    • Oversee high-priority escalations, ensuring world-class service delivery
    • Work with cross-functional teams including compliance, finance, and product development
    • Regularly travel to Cape Town to collaborate with on-the-ground teams

      
      
    What You’ll Be Doing
      

    • Escalation Management: Handle high-impact service issues, ensuring quick resolution and continuous improvement
    • Cross-Team Collaboration: Work closely with compliance, finance, and product teams to streamline processes and enhance player support
    • Customer Insights & Strategy: Use data-driven insights to refine customer service approaches and drive engagement
    • Technology & Process Improvement: Identify and implement innovations to elevate customer experience
    • Leadership & Influence: Be the go-to person for key decisions and improvements in customer operations

      
      
    What We’re Looking For
      

    •  iGaming Experience: A solid background in customer support within the gaming, betting, or online gambling space
    •  Leadership & Escalation Skills: Ability to manage critical cases and collaborate with senior stakeholders
    • Process-Driven Mindset: Experience improving workflows, support systems, and customer experience initiatives
    • Analytical Thinking: Ability to review service data, identify patterns, and drive impactful change
    • Adaptability & Travel Readiness: Willing to travel to Cape Town to oversee operations and support global teams

      
      
    What You’ll Get in Return
      

    • Competitive Salary: Up to £70k
    • Hybrid Working: Work from home on Wednesdays & Fridays
    • Stock Options & Bonus Scheme
    • Private Healthcare & Pension
    • Free Breakfast & Lunch by In-House Chef
    • Free Gym Membership
    • Free Parking or 5-Min Walk from Watford Junction
    • A Dynamic, High-Performance Culture Where Your Impact is recognised

      
      
      
    Ready to lead the future of iGaming customer support? 
      
    Apply now and take your career to the next level.

    If you are interested in applying for this role to excel in the next stage of your career, then please apply below.
    Apply
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    Coco Young | Candidate

    Anouska and Michael are two of the most supportive, encouraging and empathetic recruiters I’ve ever been in touch with. They took the time to not only understand what I was looking for but also to really get to know me as a person, in turn, they played an integral role in finding my dream job. Thank you both so much, it’s been a pleasure!

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    We are extremely happy with the service that Office Collective and Michael personally has done for us –he has not only presented us with candidate with a speed of light, he has found a great selection of diverse candidates that we could pick from and in the end we found the absolute perfect fit. I really just wanted to highlight to you that myself and the CEO were super impressed with the work he has done! We will definitely be using you in the future exclusively for roles that you will be able to help us with and I will recommend to my professional network as well. Thank you!’

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    Thanks to you and Michael again for all your help getting me in here, you have no idea how much I needed a change!

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    Daniel Price I Co-Founder I My 1st years

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    Director of Operations I City of London Group

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    Jamie Beale | Partner | LXI REIT Advisors

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