What is an Account Manager?Role Summary:
An Account Manager is a person who works for a company and is responsible for the management of sales and relationships with particular customers.
An Account Manager maintains the company’s existing relationships with a client or group of clients delivering high levels of customer service to the clients and will create a strategy around this.
Furthermore, Account Managers are often given targets to try and increase sales from each relationship by generating add-on sales.
Account Management is a fundamental aspect of most professions, particularly in business to business (B2B) services. It is an accounts managers role to provide customer relationship management acting as a first point of contact for customers with regards to any queries, complaints or purchases.
Accounts Management can be a challenging role in many ways with the main focus of the role is providing day to day customer service to clients. This could mean liaising over the phone, email or in person.
What our clients and candidates say
Anouska was the perfect balance of professionalism and approachability. She simplified every step of the hiring process and really supported me from my initial interviews to my first day at work. I would highly recommend her expert help and support to anyone looking for a new challenge or career change.
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“Anouska is one of the most genuine and honest recruiters I have worked with, she understands people and most importantly gets to know you. She made my whole experience so easy and found me a job I genuinely enjoy going to every day!”
Anouska and her team at Office Collective were a pleasure to work with, beyond the basics of a professional recruiter, Office Collective goes that extra mile to get to know you and what makes you tick. As a result, Office Collective placed me in the most challenging and rewarding role of my career to date. If you’re looking to take that next step, you’ll be in great hands with Office Collective. Highly recommend.
“Very customer centric journey – from start to finish I was well informed and Office Collective were very kind and supportive. I got the job so, thank you!”
Holly Smith (candidate)
“From the first moment of connection through LinkedIn, Anouska demonstrated a uniquely empathetic approach to building a relationship with me. She is a talented, astute individual, with a genuine commitment to providing the best service possible. Her professionalism is a credit to her employer, and I have no hesitation in recommending her to others. I trust Anouska to provide the best, and most appropriate candidates to me. To date, she has not let me down once”.
Edmund Monk I CEO I The Learning & Performance Institute
“I enjoy working with the Office Collective. They consistently provide us with excellent candidates. They are quick, efficient and extremely transparent which is something I really appreciate”.
Alan Fayolle I Group Managing Director I Foreverbeta
“Office Collective helped me find my new position in London! Office Collective was very supportive and professional throughout the entire process. If anyone is looking for a new role or if you are looking to hire for your business I couldn’t recommend using Office Collective highly enough! I couldn’t be happier, and I am very excited to start my new career in London!”
If anyone is looking for outstanding recruitment going forwards I highly recommend Office Collective! After some very positive & successful hires for our business, I would like to spread the word. Office Collective is experienced in recruiting for entry level positions through to senior level roles across all industry sectors. Their specialist sectors are Office Support, HR, Marketing, Finance and Sales. We were very sceptical at first with using an outside recruiter, however they learnt the business and have performed extremely well.
Daniel Price I Co-Founder I My 1st years
“I would highly recommend Anouska and the team at Office Collective. They took the time to find out what kind of role I needed and matched me perfectly. Office Collective was always on the end of the phone and very supportive. I’m now a year into my role and I’m happy to say we’re still in contact. I would definitely go to Office Collective again for any recruitment needs.”
“Office Collective helped us secure a new Office Manager. They placed a number of candidates in front of us and listened and responded accordingly to our feedback. It took us only a few weeks to find the right person and she has settled in well and is doing a great job. We would definitely use Anouska and the team again should the need arise.”
Director of Operations I City of London Group
“We have worked with Office Collective on a number of recruitment searches including Executive Assistants, Sales Executives and Systems Trainers and every time they have delivered an excellent service. We have built a trusted relationship with the team and we will continue to work with them. We see them as a partner in helping to build a fantastic team at Informa.”
Stephen Henderson | Group HR | Informa
“I’ve found Office Collective to be extremely thorough and diligent. Their attention to detail and commitment to whatever role we put to them is why Office Collective are a preferred supplier”
David Gabbie (Joint CEO) Beauty Bay
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Jamie Beale | Partner | LXI REIT Advisors
“Searching for a new job can sometimes be a daunting task but working with Office Collective to secure the next step in my career was an absolute pleasure. Not only were they friendly, professional and insightful, but the whole recruitment process was streamlined meaning I was able to secure employment a lot sooner than I had expected. I was given all of the necessary information and support to help prepare for my interview and I can’t thank Office Collective enough! I couldn’t recommend working with the team more.”
“I always enjoy working with the team at Office Collective. They are creative in their approach, focused on delivering the best candidates and great to work with throughout the process. I highly recommend working with them again in the future.”